Delhi Financial Corporation 
Helpline
| Name of the activity | Time schedule for completion of work | Accountability of officers | |
|---|---|---|---|
| 1. | i) Working hours ii) Visiting hours |
9.30 AM to 6.00 PM 11.00 AM to 1.00 PM Any time with prior appointment |
All officers |
| 2. | Guidance and counselling to enterpreneurs | Same day | Officer incharge of entrepreneur consultancy cell |
| 3. | Issue of loan application form | Same day | Officer incharge of enterpreneur consultancy cell |
| 4. | Categorisation of loan proposals | Within 7 days | screening committee of respective operational division. |
| 5. | Project Appraisal sanction of loan and its disbursement | Within 10 to 47 days | Divisional head of respective operationall division |
| 6. | Scrutiny of title of collatoral property | Within 15 days of issue of sanction letter | legal officer of respective operational division |
| 7. | Moratorium period | i) Six Month in case of machinery. ii) One year in case of land & building project iii) Four months in case of SRTO |
|
| 8. | Repayment of loan | As per due date in the loan agreement | |
| 9. | Issue of statements of Accounts | within 3 days of the request | AGM /Mgr./ DY.Mgr. of Accounts Department |
| 10. | Sale of Assets | within 6 months from the date of taking over the possession of unit. | DGM/AGM/DY.Mgr. of operational department. |
| 11. | Issue of no dues certificate & release of documents (if any) | within 15 days from the date of last payment made | DGM/AGM../ DY..Mgr. of operational division |